Zendesk AI

⭐⭐⭐⭐☆ 4.5/5

AI customer support

chatbotssupportbusiness

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Developer

Zendesk

Released

2007

Users

100K+

API

N/A

📊 Rating Breakdown

Functionality 4.6/5

Core features work well

Ease of Use 4.4/5

User-friendly interface

Performance 4.6/5

Fast and reliable

Value for Money 4.4/5

Good value for money

Ecosystem 4.6/5

Good integrations

Privacy & Security 4.6/5

Privacy protected

Support 4.4/5

Responsive support

Innovation 4.8/5

Innovative features

✅ Pros

Powerful AI capabilities

❌ Cons

No free tier

💰 Pricing

pro: $49/month

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🧠 Available Models

GPT-4o (Zendesk AI)

Proprietary

Zendesk AI uses GPT-4o for intelligent ticket routing, automated responses, sentiment analysis, knowledge base suggestions, and AI-powered customer service automation.

Parameters: Not disclosed

Context: 128K tokens

📝 text

✅ Ticket routing ✅ Auto-responses ✅ Sentiment analysis ✅ Knowledge base AI

Input: Suite Team $55/month / Growth $89/month / Professional $115/month / Enterprise custom

Output: Included

🔌 API Availablevia Zendesk API

📜 Version History

📄 Subpages

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